Privacy Policy

Introduction

Chavivim Inc. ("Chavivim," "we," "us," or "our") is committed to protecting the privacy of our customers, employees, and contractors. This Privacy Policy describes how we collect, use, and safeguard your personal information, including information collected through our SMS messaging services.

Information We Collect

When you use our roadside assistance services or are employed/contracted by Chavivim, we may collect:

• Name and contact information (phone number, email address)
• Location information related to service requests
• Vehicle information relevant to roadside assistance
• SMS opt-in consent status and messaging preferences
• Records of communications, including text messages sent and received

SMS Messaging

Chavivim uses SMS text messaging to communicate service updates, dispatch notifications, and operational information. By opting in to our SMS services, you agree to receive text messages from Chavivim related to your service request or employment duties.

Message frequency varies based on active service requests. Standard message and data rates may apply. Consent to receive SMS is not a condition of purchase or employment.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

SMS Data Sharing and Third-Party Disclosure

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for promotional or marketing purposes.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

How We Use Your Information

We use the information we collect to:

• Provide and coordinate roadside assistance services
• Send service status updates and dispatch notifications via SMS
• Communicate with field technicians regarding job assignments
• Improve our services and customer experience
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel who need it to perform their job duties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. SMS messaging records are retained in accordance with applicable telecommunications regulations.

Your Rights

You have the right to:

• Opt out of SMS messaging at any time by replying STOP
• Request information about the data we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal data, subject to legal requirements

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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